1. Subscription Cancellation

Brand organizations may cancel a paid subscription at any time through account settings. Upon cancellation:

The subscription remains active until the end of the current billing period
You will not be charged for subsequent billing periods
You retain access to paid features and seats until the subscription expires

Free trial availability, length, and eligibility (where offered) are described at getcollab.in/pricing and may vary by plan. Subscription fees already collected for a completed billing period are non-refundable, except as described in Section 2.

2. Subscription Refunds

Subscription fees are generally non-refundable once a billing period has started
Pro-rated refunds may be considered on a case-by-case basis for extenuating circumstances, at our discretion
Platform fees charged on deal transactions (Section 4) are governed separately from subscription fees

3. Campaign Cancellation

Brands can cancel or close campaigns subject to the following:

Draft campaigns with no published listing or creator activity can be deleted without penalty
Published or active campaigns cannot be hard-deleted; they may be paused, closed, or archived instead, as described in our Terms of Service
Cancelling a campaign that has active or funded deals does not automatically cancel those deals; each deal is cancelled and refunded individually as described in Section 4

4. Deal and Escrow Refunds

4.1 Before Escrow Is Funded

Either party may withdraw a proposal or cancel a deal before the Brand funds escrow, without any charge.

4.2 After Escrow Is Funded, Before Work Begins

If a deal is cancelled by mutual agreement after escrow has been funded but before the Creator has started work, the held amount is refunded to the Brand, less any payment processing charges that cannot be recovered from our payment processor.

4.3 After Work Has Begun

If work has begun and the deal is cancelled by mutual agreement, escrow may be partially released to the Creator for work completed, with the remainder refunded to the Brand
If a Creator fails to deliver as agreed, the Brand may raise the issue through the dispute process in Section 5; a full or partial refund of escrow may be issued depending on the outcome
Once deliverables are submitted and approved by the Brand, the corresponding escrow amount is released to the Creator, less the applicable platform fee, and is not refundable to the Brand

4.4 Refund Timelines

Approved escrow refunds are processed to the original payment method through our payment processor (Razorpay) generally within 7-10 business days, though actual crediting timelines may depend on your bank or card issuer.

5. Dispute and Refund Process

To raise a dispute over a deal, escrow release, or deliverable:

Attempt direct communication with the other party through the deal workflow within 7 days of the issue arising
If unresolved, contact our support team at contact@getcollab.in with the deal reference, transaction details, and reason for the dispute
Our team will review the evidence submitted by both parties, generally within 5-7 business days
We will determine whether escrowed funds should be released to the Creator, refunded to the Brand, or split between the two, based on the evidence and the agreed deal terms

6. Exceptions

Refunds will not be provided in cases of:

Violation of our Terms of Service
Fraudulent activity or misuse of the Platform, escrow, or payment systems
Account suspension or termination due to policy violations
Deliverables that have already been approved and released from escrow, absent a successful dispute
Change of mind after the applicable cancellation window has expired

7. Contact Information

For any questions regarding cancellations or refunds, please contact us:

Email: contact@getcollab.in
Website: https://www.getcollab.in

Note: This policy is subject to change. We will notify users of any significant changes via email or through the Platform. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Cancellation & Refunds Policy